Why buy from us

Our Guarantee

We believe the products we supply and the workmanship used to fit them to your home are the very best. That why we give every Window & Conservatory Centre product and installation a fully comprehensive guarantee:

• 10 year guarantee on windows, doors and conservatory roofs

• 5 year guarantee on all conservatory bases

• 5 year guarantee handles, hinges and locks

• 1 year guarantee on electrical appliances and installation

• 1 year guarantee repairs and replacements of sealed units
  not originally installed by The Window Centre

All Window & Conservatory Centres’ guarantees on your deposit, product and installation are insurance backed by Lloyds of London for your complete peace of mind.

FENSA Registered

Since April 1st, 2002, it has been a legal requirement under Building Regulations for all replacement glazing fitted to your home to meet minimum performance standards. Anyone who installs replacement windows or doors must ensure, and in addition be able to prove, they comply with these current thermal performance standards.

This is because of commitments made by the Government under the Kyoto Treaty to reduce energy loss from buildings and meet increasingly stringent national and global energy savings targets. The only way to do this is to use a FENSA registered installer and obtain a certificate either from the installer, FENSA themselves or the relevant Local Authority Building Control Department.

When you come to sell your property, your buyer’s solicitor will ask for evidence that any replacement glazing installed since April 1st 2002 complies with the Building Regulations. But don’t worry, because as a FENSA registered installer, the Window & Conservatory Centre is responsible for making sure that the products that are fitted to your home comply with the rules. We will issue your certificate of compliance to you once the installation has been completed.

ELECSA Registered

From January 1st 2005 it has been a legal requirement under Building Regulations: Part P, Electrical Safety in Dwellings, that all work carried out on fixed electrical installations in dwellings complies with relevant standards. Any electrical work, even if it’s minor, falls within this requirement whether carried out by the householder or someone operating on their behalf, even a family friend. Such electrical work must be both notified to and individually approved by the relevant Local Authority Building Control department.

The exception to this requirement is where the electrician concerned is a registered “competent person”, allowed to self certify their work as compliant. ELECSA is the body appointed by the Government which controls the certification of such tradesmen who undertake such domestic electrical installation work.

The people who carry out any electrical work on your property as part of your contract with the Window & Conservatory Centre will be ELECSA registered and thus authorised to self certify their work. Our responsibility will be to notify the Local Authority of the work at your property and issue you with the relevant certificate of compliance. You must retain this document as part of your household information pack and you may be asked to provide it as proof of compliance when you come to sell your home.

For further details on our full product range and comprehensive guarantee’s telephone 0121 745 7713 or visit our Solihull showroom today.