Price & Product Guarantee at Window Centre – Solihull & Sutton Coldfield
Never be beaten on price – plus 10-Year Quality Assurance
At Window Centre, servicing Solihull, Sutton Coldfield, and the surrounding West Midlands, we believe you should never have to compromise between cost and quality. That’s why our Price & Product Guarantee promises:
- A price match promise: give us a like-for-like quote from a reputable competitor, and we won’t be beaten on price.
- A solid 10-year guarantee on all products, so you can invest with confidence.
What “Price Guarantee” Means
Our Price Guarantee ensures that:
- You supply a genuine, comparable quote — same specifications (materials, style, dimensions, quality) for windows, doors, frames, insulation, installation etc.
- The competitor is local / reputable, delivering equivalent product and installation standards.
- We review the quote and match or beat it — ensuring you get the best value without sacrificing craftsmanship or service.
Why we do this:
- Because we value transparency and fairness.
- Because locally trusted companies should compete on value, not tricks or hidden costs.
- Because you deserve clarity, quality, and confidence.
What “Product Guarantee” Involves — 10 Years of Peace of Mind
Every product we manufacture, supply and install comes with a 10-year guarantee. This means:
- Materials are guaranteed not to fail under normal use for 10 years.
- Fixtures, fittings, hinges, sealing, weather-proofing — all are included.
- Should any issue arise (manufacturer defect, failure of components, weather damage under warranty terms), we’ll repair or replace as needed.
How to Claim or Use Our Guarantee
To benefit from our Price & Product Guarantee:
- Get a free quote from us — we’ll assess your requirements in person (or via site survey), determine what materials, style you need.
- Obtain a like-for-like written quote from another supplier you believe is comparable.
- Provide that quote to us — via email, in person, or through our showroom.
- We verify the details, ensure it’s genuinely comparable, then either match or beat that price.
- Install with confidence, knowing your product is backed up by our 10-year guarantee.
What’s Covered — What’s Not
It’s important to know exactly what is and isn’t included so there are no surprises:
| ✅ What’s Generally Covered | 🚫 What’s Typically Not Covered |
| Manufacturing defects in frames, sealing, weatherproofing | Damage from misuse, accidents, or lack of maintenance |
| Hardware and installation defects | Wear and tear beyond normal usage |
| Material failures under normal environmental conditions | Unauthorised modifications or repair by third parties |
| Guarantee applicable from date of installation | Issues caused by natural disasters / extreme weather events beyond design spec |
Specific warranty terms and limitations will be provided in writing with your contract.
Areas We Serve
Our Price & Product Guarantee applies across all our service areas, including but not limited to:
- Solihull
- Sutton Coldfield
- Shirley and nearby suburbs
- Staffordshire, Warwickshire & surrounding areas
If you’re unsure whether you’re within our service zone, just get in touch — we’ll confirm.
FAQs – Price & Product Guarantee Questions Answered
Q: What qualifies as a “like-for-like quote”?
A: Same product type (e.g. uPVC/Timber/Aluminium frame), same glazing spec, same installation conditions, same finishing. Minor differences can affect cost (e.g. access, site conditions), so the comparison must be fair.
Q: Are there any hidden fees or charges when you match a competitor’s quote?
A: We commit to full transparency. Any extra charges (e.g. scaffolding, specialist site access) will be disclosed during the survey. We only match quotes that include all typical installation and material costs.
Q: Does the 10‐year guarantee include both materials and labour?
A: Yes — the guarantee covers product materials and installation workmanship, subject to normal use and maintenance, as specified in our warranty documents.
Q: If I find a cheaper quote online, can I still get a price match?
A: Potentially — but only if the online quote is from a reputable supplier whose products genuinely match ours in specification, quality, warranties, and local installation-conditions. We reserve the right to verify.
Q: What about after the guarantee period – can I get support then?
A: We provide ongoing customer care, spare parts, servicing and repairs even after the guarantee expires. Our team is local, responsive, and experienced.
Why Window Centre is the Right Choice
- Decades of experience in manufacturing & installing high-quality windows, doors, conservatories, bi-folds etc.
- Local UK-based operations in Solihull & Sutton Coldfield — fast support, local showroom access.
- Quality materials & craftsmanship – using trusted suppliers, durable hardware, compliant with building regs.
- Transparent pricing – no hidden costs, clear contracts, no surprises.
Contact Us / Get a Free Quote
Let’s ensure you get the best price and best product guarantee. Visit us in person or contact:
- Solihull Showroom: 112 Marshall Lake Road, Shirley, Solihull B90 4PN – Tel: 0121 745 7713
- Sutton Coldfield Showroom: 60 Thornhill Road, Streetly, Sutton Coldfield B74 3EN – Tel: 0121 411 9676
Or request a free quote via our website — we’ll arrange a survey and show you how our guarantee works in practice (no obligation).
Terms & Conditions
- The Price Guarantee applies only where a competitor’s quote is genuine, in writing, and fully itemised.
- Window Centre reserves the right to refuse a price match if the quote is unverified or specs do not align.
- The 10-year guarantee is subject to proper installation, regular maintenance, and compliance with any user instructions.
- Guarantee does not cover misuse, neglect, damage from external forces beyond design specification, or unauthorised modifications.
Conclusion: With Window Centre’s Price & Product Guarantee, you don’t have to choose between cost savings and peace of mind. We match comparable quotes and back all our installations with a ten-year commitment to performance. If you’re looking for windows, doors or conservatories in Solihull, Sutton Coldfield or the wider area, we’re here to make sure you get the very best in product, service, and value.
